15 March 2019
“We”, “our” or “us” means Parkflow UK Limited, a company incorporated in accordance with the laws of England and Wales with company number 11561580 and registered office at 4 More London Riverside, London, SE1 2AU.
This Policy sets out how we use your personal data when you use the Parklook App, which is an online platform through which you may notify other users about the upcoming availability of parking spaces within a specified location at a specified time and/or may have the convenience of knowing when and where a parking space will become available from other users within a particular location (the “Service”, “Services” or the “App”). Further information about our App can be found in our Terms of Service (the “Terms of Service”).Please contact us if you have any questions about this Policy or the personal data we hold about you. You can contact us by messaging us on our website www.parklook.com or via your user area in the App or by email to email@example.com.
1. Executive summary
1.1We operate the App and in order for us to provide the Service to you, it is necessary for us to track your location through GPS technology.
1.2If you wish to use our Service, you will need to turn on location tracking at all times whilst using the Service.
1.3If you turn off the location tracking system on your device, this will make the Services unavailable for further use.
1.4If you turn off location tracking whilst using the Service, this will mean we cannot comply with our obligations under our Terms of Service and may disadvantage you if there is any dispute related to your location during the performance of the Service.
1.5We may use online maps, routing and navigation service providers (such as Google Maps google.com/maps and/or Mapbox www.mapbox.com) to display the maps and various locations in our App, create your routes, track your location data and share your estimated arrival and/or departure times with other users to whom you may offer, or from whom you may book, a parking spot. Those service providers are not processing personal data on our behalf and may (through your use of our Service) collect and track your location and other data.
1.6Our App allows you (unless you turn off the “call function” in our App) to call other users and enable other users to call you directly. This may help you and other users to communicate directly and ask for assistance with finding the location of the relevant parking place and/or the user’s vehicle.
1.7We do not record any user-to-user voice calls. While making and/or receiving calls to/from other users through our App your mobile phone number will not be disclosed, or otherwise made available, by us to any other users and the mobile phone numbers of the other users will not be disclosed, or otherwise made available, by us to you.
1.8You can turn off the “call function” in our App at any time if you do not want to receive calls from other users. However, the unavailability of direct voice communication with other users may make it difficult or inconvenient for you and other users to find the relevant parking spot and/or yours or the other user’s vehicles and therefore may increase the risk of unsuccessful exchanges of parking spots.
2.1Information you give us or we collect when you use our Service. If you use our Service then you will complete your user account registration form and provide, or we will collect, the following personal information about you:
2.2We obtain the above personal information when you register to use our Service, download or register the App, search for an App or the Service, make or receive payments while using the Service, use our Service, share user feedback via the App, enter a promotion or survey and when you report a problem with our Service. If you contact us, we will keep a record of that correspondence.
2.4Information we receive from other sources. We may receive information from other users of the Service in connection with you as part of their use of the Service.
3.1If you are using our Service, then we use your personal information to:
3.2Please ensure when using our Service that you do not submit any personal data that you do not want to be seen, collected or used by us or other users. Please note however that unless you submit all necessary information which is required by our Terms of Service, certain (or even all) functions of our App may become unavailable for your further use.
3.3When you register to use our Service, we will ask you if you want to receive direct electronic marketing information from us. We will only send you direct electronic marketing mail if you expressly opt in to receive it. You can change your mind about receiving marketing from us at any time by messaging us on our website parklook.com or via your user area in the App or by email to firstname.lastname@example.org.
3.4If you do not disable location data tracking when you are not using the Service, then we may collect personal data and aggregate it on an anonymous basis with anonymous personal data from other users to assist marketing companies to display generic marketing material on social media platforms like Facebook and Instagram.
3.5We do not disclose information about identifiable individuals to advertisers, but we may provide them with anonymous aggregated information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).
3.6We only use such aggregated anonymous information to help advertisers reach the kind of audience they want to target (for example, women in SW1) and may aggregate the personal data we have collected from you to place you within a targeted audience albeit on an anonymous basis.
4.1Under the Data Protection Laws, we must have a legal ground for processing your personal data. We have set these out below:
5.1We will not keep your personal data for longer than we need it for the purposes we have explained in this Policy.
5.2We will keep the personal data that you provide and that we collect or receive in relation to your account and your contract with us for six years from the date our contract with you ends.
5.3We will keep any personal data you provide or we collect or receive other than where you are a user of our Service for two years after our communication with you ends.
5.4Where we have collected your personal data for marketing, we will keep it for two years from the date you give your opt in consent to receiving marketing from us, or until you withdraw your consent to receiving marketing from us.
5.5Where we have collected location data, we will keep it for one year to resolve any disputes that may arise during this period.
5.6If a dispute arises between us, we will continue to retain your personal data for the purposes of responding to and dealing with any such dispute.
6.1Your personal data may be collected by or shared with the following third parties for the following reasons when you use our Service or register for an account:
As a general rule, the data that we collect from you will not be transferred to, or stored at, a destination outside the UK or the European Economic Area (“EEA”) or processed by staff operating outside the UK or EEA. Any transfer of your personal data will be subject to a legally compliant contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach or will be transferred under another similar approved mechanism.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
9.1the Data Protection Laws give you certain rights over your personal data that we hold:
Requests for your personal data must be made to email@example.com in writing and a copy will be retained on your personnel file. To help us find the information easily, please give us as much information as possible about the type of information you would like to see. If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain the consent of that person if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person if possible. There are certain types of data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.
9.2If you would like to exercise any of these rights, please contact us by messaging us on our website parklook.com or via your user area on the App or by email to firstname.lastname@example.org. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.
9.3We have summarised your rights above and please note that such rights can only be exercised to the extent permitted under the Data Protection Laws.
We keep our Policy under regular review. Any changes we may make to it in the future will be posted on our website, our App and, where appropriate, notified to you by e-mail or when you next use our Service. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Service.
Please contact us if you have any questions about this Policy or the personal data we hold about you by messaging us on our website www.parklook.com or via your user area on the App or by email to email@example.com.
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